It seems that nowadays everything has the word “luxury” before it to make it seem better than it is, so it can be easy to overlook a small luxury hotel in Manhattan. You may not even know what a luxurious hotel should be like.
When people think “luxurious” they don’t usually consider the hotel’s reservation process, but this is a tremendous deal to most. It must be easy to reserve your room or you won’t want to use the accommodation area. Having an online reservation form is important, but sometimes you want specific things that can’t be asked for in the form. Whether you use a travel agent, call the company or go online, the process should be very easy.
Check ins and Check Outs
Most small luxury hotels have specialty check in lines that make it easy to check in with little to no wait time. You don’t want to spend all that money to then have to wait in a long line; you’ve been traveling and are tired.
When checking out, you should be able to have some sort of express checkout. In many cases, your bill is slid underneath the door the night before and you can even go online and pay your final bill that night so that you can rush out quickly and get on your way. No matter what type of checkout they have, though, it should be quick and easy. If you have a problem with the bill, it should be fixed quickly.
Your room should be how you want it. If you went online to find the perfect room, it should look like it did in the picture. However, even if you use the phone to make a reservation, your requests should be accommodated. For example, the room level or category you want should be given to you and the location of the room. If you specifically asked for a secluded area or room by the lobby, you should receive this.
The same is right if you need a special kind of room, such as a handicapped room or one that allows pets. If you request something, you should receive it; especially if you were charged extra for a special request (some hotels require a fee for pets or specific rooms). In some cases, the hotel staff will ask you what your room should look like when you call; if they do, it should be done, no matter what.